Shipping, Returns, and Exchanges

Our Commitment to Your Satisfaction

At Rue Trousseau, we strive to provide a seamless shopping experience. Our shipping policy ensures timely delivery, with options for standard and expedited shipping. We aim to process orders within 1-2 business days, with tracking information provided for your convenience.

We understand that sometimes a purchase may not be perfect. Our return policy allows for returns within 30 days of receipt, provided items are in their original condition. Exchanges are also available, subject to stock availability. We are committed to making your shopping experience as enjoyable and stress-free as possible.

Shipping Policy

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Returns/Exchanges

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Terms & Conditions Overview

Privacy Policy

Effective Date: June 1, 2026

Privacy Policy for Rue Trousseau

Rue Trousseau (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, disclosed, and protected when you visit our website, make a purchase, consign items, subscribe to our communications, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide Directly

We may collect information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Consignment inquiries and submissions
  • Wardrobe Concierge inquiries
  • Customer service communications
  • Newsletter subscriptions
  • Account information (if applicable)

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on the website
  • Referral sources
  • Cookies and similar technologies

This information helps us improve our website, understand visitor behavior, and enhance your shopping experience.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Manage consignment submissions
  • Provide Wardrobe Concierge services
  • Communicate regarding purchases, returns, or inquiries
  • Send marketing emails and newsletters (with your consent)
  • Improve website functionality and user experience
  • Detect fraud or unauthorized activity
  • Comply with legal obligations

Marketing Communications

If you subscribe to our email list, we may send updates about new arrivals, styling inspiration, events, promotions, and other brand news.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember user preferences
  • Analyze website performance
  • Improve functionality
  • Measure marketing effectiveness

You can modify your browser settings to refuse cookies, although some website features may not function properly.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers who assist in operating our business, including:

  • Payment processors
  • Shipping carriers
  • Email marketing providers
  • Website hosting providers
  • Analytics services

These providers only receive information necessary to perform their services and are required to maintain appropriate confidentiality and security measures.

We may also disclose information when required by law or to protect our rights, property, or safety.

Payment Information

Payment transactions are processed through secure third-party payment providers. Rue Trousseau does not store complete payment card information on our servers.

Please review the privacy policies of the applicable payment processors for additional information regarding their practices.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies before providing any personal information.

Your Rights

Depending on your location, you may have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Request information about how your data is used

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised effective date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Rue Trousseau
Email: ruetrousseauboutique@gmail.com

Thank you for trusting Rue Trousseau. We are committed to handling your information thoughtfully, transparently, and responsibly.

Terms & Conditions

Effective Date: June 1, 2026

Welcome to Rue Trousseau. These Terms & Conditions (“Terms”) govern your use of our website, services, and purchases. By accessing our website or engaging with our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

About Rue Trousseau

Rue Trousseau is a curated fashion boutique specializing in luxury resale, conscious fashion, wardrobe curation, and consignment services.

Throughout these Terms, “Rue Trousseau,” “we,” “our,” and “us” refer to Rue Trousseau and its owners, employees, and representatives.

Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms.

You may not:

  • Use the website in any manner that violates applicable laws or regulations.
  • Attempt to gain unauthorized access to the website or its systems.
  • Interfere with the security or functionality of the website.
  • Copy, reproduce, distribute, or exploit website content without written permission.

We reserve the right to restrict or terminate access to the website at our discretion.

Product Information

We strive to accurately display all products, descriptions, colors, and images. However, variations in monitor settings and device displays may affect how colors and textures appear.

Because many items are pre-owned, vintage, or consigned, minor signs of wear may be present. Any notable flaws will be disclosed in product descriptions whenever possible.

All products are subject to availability.

We reserve the right to correct pricing errors, inaccuracies, or omissions at any time.

Orders

When placing an order, you agree that:

  • All information provided is accurate and complete.
  • You are authorized to use the payment method provided.
  • Your purchase is subject to acceptance and availability.

We reserve the right to refuse or cancel any order for any reason, including inventory discrepancies, suspected fraud, or payment processing issues.

Pricing

All prices are listed in U.S. Dollars (USD).

Prices may change without notice.

Applicable taxes and shipping fees will be calculated at checkout where required by law.

Shipping

Shipping timelines are estimates and are not guaranteed.

Rue Trousseau is not responsible for delays caused by carriers, weather, customs processing, or other circumstances beyond our control.

Risk of loss transfers to the customer upon delivery confirmation by the shipping carrier.

Customers are responsible for providing accurate shipping information.

Returns & Exchanges

Due to the nature of luxury resale and consignment merchandise, all sales are considered final unless otherwise stated.

If an item arrives damaged due to shipping or if a significant undisclosed defect is discovered, customers must contact us within 72 hours of delivery.

Any approved return or store credit will be handled at our sole discretion.

We reserve the right to deny returns that do not meet our stated policies.

Consignment Services

By submitting items for consignment, you represent and warrant that:

  • You are the lawful owner of the item.
  • The item is authentic and legally obtained.
  • The item is free of liens, claims, or disputes.

Rue Trousseau reserves the right to reject items for any reason, including condition, authenticity concerns, seasonality, or inventory needs.

Consignment commission structures, payment schedules, and acceptance criteria will be communicated separately through the Consignment Agreement.

Unsold items may be subject to retrieval deadlines outlined in the Consignment Agreement.

Authenticity

Rue Trousseau carefully reviews and evaluates luxury merchandise before offering it for sale.

However, all authentication determinations are based on available information, expertise, and industry standards. No authentication process can provide an absolute guarantee.

To the fullest extent permitted by law, Rue Trousseau disclaims liability arising from third-party disputes regarding authenticity.

Wardrobe Concierge Services

Wardrobe Concierge recommendations are based on information provided by the client, including preferences, lifestyle, sizing, and budget.

While we strive to provide thoughtful and personalized recommendations, Rue Trousseau does not guarantee specific results, purchases, styling outcomes, or satisfaction.

Any purchases made through recommendations remain the responsibility of the client.

Intellectual Property

All website content, including:

  • Logos
  • Branding
  • Photography
  • Graphics
  • Illustrations
  • Written content
  • Website design

is the property of Rue Trousseau and may not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Rue Trousseau shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website
  • Purchase of products
  • Consignment transactions
  • Wardrobe Concierge services
  • Website interruptions or errors

Our maximum liability shall not exceed the amount paid for the product or service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Rue Trousseau, its owners, employees, contractors, and affiliates from any claims, liabilities, damages, costs, or expenses arising from your use of the website or violation of these Terms.

Third-Party Services

Our website may contain links to third-party websites, payment processors, or services.

We are not responsible for the content, policies, or practices of any third-party provider.

Privacy

Your use of the website is also governed by our Privacy Policy.

We encourage you to review our Privacy Policy to understand how your information is collected and used.

Changes to These Terms

Rue Trousseau reserves the right to update or modify these Terms at any time.

Changes become effective immediately upon posting to the website.

Continued use of the website constitutes acceptance of any revised Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved in the courts located within Colorado.

Contact Information

Questions regarding these Terms may be directed to:

Rue Trousseau

Email: ruetrousseauboutique@gmail.com

Denver, Colorado